Public institutions across Southeast Europe are facing growing pressure to deliver faster, more transparent, and truly citizen-centric services. The acceleration of digital public services is clearly reflected in user adoption trends.

Expectations Are Rising Quickly

According to Eurostat (2024), 70% of EU citizens aged 16–74 used public authority websites or mobile applications at least once during the previous year, illustrating the widespread demand for digital government engagement across Europe.

At the same time, the European Commission’s eGovernment Benchmark (2025) indicates that governments are steadily progressing toward fully digital service delivery models, moving beyond fragmented or hybrid administrative processes.

As demonstrated in a recent public sector digital transformation case study, structured service management platforms are becoming a critical enabler of modern governance.

While many institutions still rely on manual request management and limited response capabilities, expectations are evolving rapidly:

• citizens demand efficiency
• regulators demand compliance
• governments demand measurable performance

Digital transformation in public administration is no longer optional, it is essential for modern governance.

Digital Transformation of Public Administration in Southeast Europe

As a regional technology leader, ASEE supports governments and public institutions in building resilient, scalable, and transparent digital ecosystems.

Digital transformation is not only about implementing technology platforms. It is about building sustainable governance frameworks that:

• standardize processes across departments
• provide real-time performance insights
• improve interdepartmental collaboration
• increase trust in public institutions

With operations in more than 25+ countries, ASEE combines local regulatory knowledge with a long-term partnership model to help public institutions modernize operations, improve transparency, and deliver citizen-centric services through digital transformation initiatives. This regional footprint enables consistent standards while respecting local regulatory specificities.

In a recent public sector initiative, ASEE implemented a centralized service management platform that transformed internal workflows and enhanced citizen engagement. Particularly in high-demand administrative environments, centralized service management becomes a critical control point for operational accountability.

As outlined in the public sector service management case study, the project enabled:

• centralized request tracking
• greater operational transparency
• data-driven decision-making

These outcomes illustrate how structured service governance directly strengthens institutional performance and reinforces public trust.

Explore how centralized service governance drives measurable public value and strengthens institutional performance in this public sector service management full case study.