What are some SLA numbers you offer?
It depends on the customer requirements. Our most demanding customer has a contracted response time of 15 minutes in a
Do you have some kind of backup?
We offer everything from basic backup of the VM’s to supporting you in setting up an active-active metro cluster on
How do you ensure the availability of the system?
Our system is currently located on three separate tectonic plates, and depending on the setup of the application in means
We are obliged to do PCI audits. Can you provide us with support during our PCI audit? Can we access documentation?
We are ready to support you during any audit and provide you with access to the documentation and environment so
How are incidents handled. Do you have a support desk?
Yes! We have a EU based 24/7 support desk that is ready to support you with all requests that you
Is any kind of monitoring service provided? Our dev team is small and we basically only cover application development/ support and use no other tools.
In addition to our standard alarms that cover the infrastructure (DB, CPU, Backup, internet links, certificate expiry…) we also offer
