What SLA commitments are available?
SLA commitments depend on the customer’s requirements and agreed service configuration. Customer-specific contracts may include defined response times, RTO and
Do you have some kind of backup?
We offer options ranging from basic VM backups to support with setting up an active-active metro cluster across multiple sites.
How do you ensure the availability of the system?
The system can be distributed across three separate sites. Depending on the application architecture and agreed configuration, availability can reach
Can you support us during a PCI audit and provide access to the relevant documentation?
We can support PCI audits by providing access to the relevant documentation and the agreed environment. The available evidence depends
How are incidents handled? Do you have a support desk?
Yes! We have a EU based 24/7 support desk that is ready to support you with all requests that you
What monitoring services are available with ASEE Cloud?
ASEE Cloud can provide infrastructure monitoring and application monitoring endpoints. The available monitoring scope and tools depend on the agreed
