ASEE Live Nova, the latest version of ASEE’s enterprise customer engagement and service management platform, has now been extended with an AI voice bot, an automated voice assistant that responds to customers in natural conversation, without queuing.

This is automation that does not operate as a separate tool layered on top of an existing system, but as a natural extension of a single, unified customer experience with full control, transparency and data security. 

Its key advantage lies in the way this technology is applied: it operates within the same platform that already runs the organisation’s entire customer experience and IT support. As a result, the bot answers exclusively from a knowledge base the organisation itself approves, every conversation leaves a clear record for quality control, and when human input is needed, the call is handed over to an agent without losing context. The organisation itself decides what share of calls the bot handles versus employees, and can adjust this at any time.